Damaged, Defective, or Incorrect Items
If your books arrive damaged or with a manufacturing defect, please contact us within 7 days of delivery with your order details and a clear photo of the damage.
The resolution options depend on your location:
United States & Canada: Once reviewed, we will send a free replacement or issue a 100% full refund (including all shipping costs). We cover all expenses to make it right!
International Orders (Outside US/Canada): We will send a replacement or issue a full refund for the cost of the books. Please note: initial international shipping fees are paid directly to global carriers and are non-refundable.
Lost or Missing Packages
If tracking shows "delivered" but you haven't received your package, please check with neighbors, roommates, or your building's secure mail area first. If it is still missing, contact us with your Order No. so we can investigate with the carrier.
For international orders, while lost or delayed packages held by customs are outside our control, please reach out and we will do our absolute best to assist you.
Cancellations & Changes of Mind
You can cancel your pre-order for a 100% full refund at any time before your package physically ships out.
If you change your mind before your standard order ships, contact us immediately for a full cancellation and refund. We cannot accept returns or exchanges on opened or handled items once they have shipped.
If We're Unable to Fulfill Your Order
As a small, independent publisher on our first print run, most things are within our control — but occasionally something isn't: a title selling out faster than expected, an address we're unable to safely deliver to, or a disruption in the international shipping and supply chain (customs, freight delays, and similar events beyond anyone's control).
If we're ever unable to fulfill your order for any reason, our responsibility is limited to refunding the payment you made to us in full — no more, no less. We'll always let you know what's happening and why, by email and/or on our Instagram, as soon as we know.
How to Request a Refund or Support
Please submit our General Inquiry Form or email us directly at [email protected] with:
- Your Name & Order Number
- A brief note regarding your request (and photos if reporting damage)
Our team reads every message and aims to respond with a solution within 2 business days!