Damaged, Defective, or Incorrect Items — Please Check Your Package on Arrival
Open and check your order as soon as it arrives. We can help if a book:
- Arrived damaged in transit, or
- Has a genuine manufacturing defect that is clear when you first open it — pages bound out of order, missing or blank pages, or a printing fault across the page, or
- Is not the item you ordered.
Contact us within 7 days of delivery with your order number and clear photos of the book and the packaging it arrived in. You don't need to send anything back — the photos are all we need.
Once reviewed, the resolution depends on your location:
United States & Canada: If the title is in stock, we'll send you a free replacement at our own expense. If it's out of stock, we'll issue a 100% full refund, including all shipping costs. Either way, putting it right costs you nothing.
International Orders (Outside US/Canada): We will send a replacement or issue a full refund for the cost of the books. Please note: initial international shipping fees are paid directly to global carriers and are non-refundable.
Lost or Missing Packages
If tracking shows "delivered" but you haven't received your package, please check with household members, neighbors, or your building's secure mail area first — carriers sometimes leave parcels in a safe spot. If it's still missing, contact us within 7 days with your Order No. so we can open a carrier investigation.
We're not responsible for delays or losses caused by the carrier, or for packages held in customs, but we will do our absolute best to help track it down. For a shipment the carrier confirms as lost, we'll arrange a replacement or refund at our discretion.
Wrong or Undeliverable Address
We ship to the address exactly as entered at checkout, so please double-check it before you pay. If a package is returned to us or lost because the address was wrong or incomplete, we're happy to re-send it, but the cost of re-shipping is yours. A refund in that situation covers the price of the books only, less the original shipping cost.
Cancellations & Change of Mind
You can cancel your pre-order for a 100% full refund at any time before your package physically ships out. This applies to Pakistan pre-bookings too — cancel any time before your order is dispatched for a full refund, and you'll get a full refund automatically if we're unable to fulfil the pre-booking.
If you change your mind before a standard order ships, contact us right away and we'll cancel and refund it in full. Once an order has shipped, we're not able to accept a return, exchange, or refund for change of mind.
If We're Unable to Fulfill Your Order
As a small, independent publisher on our first print run, most things are within our control — but occasionally something isn't: a title selling out faster than expected, an address we're unable to safely deliver to, or a disruption in the international shipping and supply chain (customs, freight delays, and similar events beyond anyone's control).
If we're ever unable to fulfill your order for any reason, our responsibility is limited to refunding the payment you made to us in full — no more, no less. We'll always let you know what's happening and why, by email and/or on our Instagram, as soon as we know.
How to Request a Refund or Support
Please submit our General Inquiry Form or email us directly at [email protected] — use the subject line “Damaged Order” if you're reporting damage — and include:
- Your name and order number
- A short description of the problem
- For a damage or defect claim: clear photos of the books and the packaging they arrived in
We read every message and aim to respond within 2 business days. We review each claim in good faith and on its merits; where a claim falls outside this policy, any resolution we offer is at our discretion.
Nothing in this policy limits any rights you may have under the consumer-protection laws that apply to your purchase.